SUPPORT-14148

No rule matched this event. See Rules.

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            "description": "{panel:bgColor=#deebff}\nh4. HubSpot linked tickets:\n\n* [problema ritiri UPS da USA (Ticket ID: 434029220073)|https://app-eu1.hubspot.com/contacts/25285487/ticket/434029220073]\n\n~_(please, do not edit or duplicate in description)_~\n{panel}\n\nCustomer Giulio Peri (Maxicarbon UID 7561 - [[email protected]|mailto:[email protected]]) is unable to create a UPSv2 return label for a shipment from *USA → Italy* (order 2409262).\n\n*Steps already taken:*\n\n* ✅ LaunchDarkly flag upsv2-use-shipfrom-for-uoms was incorrectly serving *\"Use UOMs from Shipper\"* for this account → a specific rule was added for [[email protected]|mailto:[email protected]] to serve *\"Enable UOMs from ShipFrom\"*\n* ✅ After the fix, the customer can now select the UPS service and see rates\n* ✅ Confirmed that the flag is active and the request is correctly sending *IN/LBS* to UPS\n\n*Current behavior:* UPS returns error *121057* on /shipments/v2205/ship:\n\n{quote}_\"This measurement system is not valid for the selected country or territory.\"_{quote}\n\n*Expected behavior:* Return label should be created successfully for the USA → Italy route.\n\n----\n\n*Log Reference:*\n\n* *Process mark:* 2869396006\n* *Timestamp:* 2026-09-25T15:02:13\n* *Endpoint:* [https://onlinetools.ups.com/api/shipments/v2205/ship|https://onlinetools.ups.com/api/shipments/v2205/ship]\n* *user_id:* 7561\n* *connector_id:* 6477\n* *http_code:* 400\n\n*Request (relevant excerpt):*\n\n{noformat}\"Service\": { \"Code\": \"65\" },\n\"ReturnService\": { \"Code\": \"9\" },\n\"Dimensions\": { \"UnitOfMeasurement\": { \"Code\": \"IN\" }, \"Length\": \"24\", \"Width\": \"24\", \"Height\": \"18\" },\n\"PackageWeight\": { \"UnitOfMeasurement\": { \"Code\": \"LBS\" }, \"Weight\": \"1\" },\n\"InternationalForms\": {\n  \"Unit\": { \"UnitOfMeasurement\": { \"Code\": \"LBS\" } }\n}\n{noformat}\n\n*Response:*\n\n{code:json}{\n  \"errors\": [{\n    \"code\": \"121057\",\n    \"message\": \"This measurement system is not valid for the selected country or territory.\"\n  }]\n}\n{code}\n\n----\n\n*Hypotheses to investigate:*\n\n# *Service Code 65 + ReturnService Code 9* may not be supported for international return route USA → Italy — UPS may reject this combination for this specific lane\n# UPS may require *CM/KGS* specifically within the InternationalForms section, regardless of ShipFrom country\n\n*Acceptance Criteria:*\n\n* Root cause of error 121057 identified\n* Return label can be created successfully for USA → Italy route via UPSv2\n* Fix verified on account [[email protected]|mailto:[email protected]], order 2409262\n* Assess if fix needs to be generalized for all international UPSv2 returns with ShipFrom USA/CA\n\n[https://app-eu1.hubspot.com/help-desk/25285487/view/248647149/ticket/434029220073/thread/21867659466#email|https://app-eu1.hubspot.com/help-desk/25285487/view/248647149/ticket/434029220073/thread/21867659466#email]",
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